Have questions or need more information? Please message us through the form below and we'll get back to you within 24 hours during our regular business hours (M-F 9am - 4pm mountain time).
PLEASE READ THE FOLLOWING VERY CAREFULLY TO EXPEDITE SUPPORT
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If you received a package that's missing a part of the product you ordered, please refer back to the product page and scroll down to the shipping information section. Many times different parts are shipped in separate packages and you receive two tracking numbers. A quick review will answer this question for you.
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If this is regarding an issue with an order or product, please send an email to firstname.lastname@example.org, making sure to include the following:
- Order Number
- Outline what the issue is (please be very specific)
- Pictures of the issue (we will have to forward them to the manufacturer for help and to get a replacement processed).
- This includes damaged and missing products. If something is missing, please send a picture of everything that was in the box.
This information will dramatically speed up the resolution process.
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If this is regarding shipping status, please refer to the product page of the product you ordered to confirm shipping timelines and our FAQ page for more information about shipping and handling of orders. If your question is not resolved, please feel free to reach out below, making sure to include your order number.
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If this is regarding returns or cancellations, please refer to the returns and refunds page before contacting us.